Returns & Refund Policy
At OakChef, we want you to shop with confidence and be completely satisfied with your purchase. We understand that sometimes a product may not be quite right for you, which is why we aim to make our returns and refund process as clear and straightforward as possible.
Returns
If you are not completely satisfied with your purchase, you may request a return in accordance with our return conditions. To start a return, please contact OakChef customer support and provide your order number, product details and reason for return.
Unless the item is faulty, damaged or incorrect, products should be returned:
Unused and in their original condition
Free from damage, stains or signs of use
With all parts, accessories and components included
In the original packaging where reasonably possible
We recommend taking reasonable care of the product while it is in your possession and packaging it securely before returning it.
100% Refund
Once your return has been approved and the returned item has been received and inspected, you will receive a 100% refund of the product amount paid for the approved return.
The refund will normally be issued to the original payment method used when placing your order.
Please note that while OakChef may process an approved refund promptly, the time it takes for the funds to appear in your account can vary depending on your bank, card issuer or payment provider.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incomplete, or you receive an incorrect product, please contact us as soon as possible after receiving your order.
Please provide your order details and, where appropriate, photographs showing the issue. This helps our customer support team review the problem and provide the most suitable solution.
Return Approval & Inspection
All returned products may be inspected before a refund is processed. We reserve the right to refuse or reduce a refund where permitted by applicable law if an item has been used beyond what is reasonably necessary to inspect it, has been damaged after delivery, or is returned incomplete.
This does not affect your statutory rights where a product is faulty, damaged, misdescribed or otherwise covered by applicable consumer protection law.
How to Request a Return
To request a return or refund, contact OakChef Customer Support with:
Your full name
Order number
Product purchased
Reason for the return
Photographs, if the product is damaged or faulty
Our team will review your request and provide the appropriate return instructions.
Your Consumer Rights
Nothing in this Returns & Refund Policy is intended to limit or exclude any rights you may have under applicable UK consumer law.
We aim to handle every return fairly and make the process as simple as possible, so you can purchase from OakChef with confidence.