Last Updated: August 2026
At OakChef, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit oakchef.co.uk, place an order or contact us.
1. Information We Collect
We may collect information including your:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase details
- Payment-related information
- IP address, browser and device information
- Information you provide through contact forms or customer support
We only collect information that is reasonably necessary to operate our website, process orders and provide our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery
- Send order and delivery updates
- Process returns and refunds
- Respond to customer enquiries
- Maintain and improve our website
- Prevent fraud and protect the security of our services
- Meet legal, accounting and regulatory obligations
UK businesses processing personal data must have an appropriate lawful basis for doing so.
3. Payments
Payments may be processed securely through third-party payment providers.
OakChef does not need to store your complete payment card details where payments are handled directly by the relevant payment provider. Those providers may process your information according to their own privacy policies.
4. Delivery & Service Providers
We may share information such as your name, delivery address and contact details with trusted service providers where necessary to complete your order.
These may include:
- Delivery and courier companies
- Payment providers
- Website and hosting providers
- Fraud prevention or security providers
- Professional advisers where required
We do not sell your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand website usage and improve your experience.
Some third-party services may also place cookies depending on the services installed on our website.
Where consent is required, visitors should be given appropriate choices before non-essential cookies are used.
6. Marketing
Where you have chosen to receive marketing communications from OakChef, we may send information about products, offers or updates.
You can unsubscribe or withdraw your consent at any time.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders and meeting legal, tax, accounting and regulatory requirements.
UK data protection principles require personal information not to be retained for longer than necessary.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system can guarantee absolute security.
9. Your Data Protection Rights
Depending on the circumstances and lawful basis being used, you may have rights including:
- Accessing personal information held about you
- Correcting inaccurate information
- Requesting deletion of your information
- Restricting certain processing
- Objecting to certain uses of your information
- Requesting transfer of your information where applicable
- Withdrawing consent where processing is based on consent
The ICO confirms that individuals must be informed about the relevant rights available to them.
To exercise your rights, contact us at:
10. Third-Party Links
Our website may contain links to external websites or services. OakChef is not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our business, website, services or legal requirements change.
The latest version will always be published on this page with the updated date.
12. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
OakChef
Email: info@oakchef.co.uk
Website: oakchef.co.uk
You also have the right to raise a complaint with the UK Information Commissioner’s Office where applicable.