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Frequently Asked Questions
How quickly will you respond to my enquiry?
We usually respond within 24 hours.
How long does delivery take?
Standard UK delivery usually takes 3–5 business days.
What is your return policy?
We accept eligible returns within 30 days of delivery.
Do you offer a money-back guarantee?
Yes. Approved returns are eligible for a refund according to our Returns & Refund Policy.
How can I track my order?
Once your order is dispatched, tracking information will be provided where available.
What if my order arrives damaged or incorrect?
Contact our customer support with your order details and photos, and we’ll help resolve the issue as quickly as possible.